Refund policy

Last updated: 29 September 2026

What you are buying

DigiLab is a done-for-you build service, not a downloadable product. You are paying for work performed for you: an Offer Recommendation, a custom-built digital product, storefront setup, a Launch Kit, and 14 days of post-handover support.

Before the Offer Recommendation

If you change your mind before we deliver your Offer Recommendation, you get a full refund, no questions asked. Just email us.

After the Offer Recommendation, before handover

Once the Offer Recommendation has been delivered, real work has been done and researched specifically for you. If you cancel at this stage, you are entitled to a 50% refund of the fee paid. You keep the Offer Recommendation.

After handover

Once your product, storefront and Launch Kit have been handed over, the work is complete and cannot be returned, so the fee is not refundable at that point. This does not affect your rights under the Australian Consumer Law, set out below.

If we do not deliver

If we fail to deliver what was agreed, or the work is not carried out with due care and skill, you are entitled to a remedy. Depending on how serious the problem is, that may mean having the work put right, or a refund. We will not argue about this: if we have not done what we said we would do, we will fix it or refund you.

Your rights under Australian Consumer Law

Our services come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a remedy for a major failure and to compensation for any other reasonably foreseeable loss or damage. Nothing in this policy limits those rights.

If you go quiet

The build runs to roughly ten days and depends on you approving things along the way. If we cannot reach you for 30 days, we will treat the project as paused and hold your work. We will not cancel it or keep your money without contacting you first.

How to request a refund

Email mdkvt@icloud.com with your name and what you would like to happen. We reply within one business day. Approved refunds go back to your original payment method, usually within 5–10 business days depending on your bank.